1. How can I get the photographers Chicaboo VIP special pricing? This is our destash website so prices are listed as is. Our regular website has moved to www.shopchicaboo.com You can submit an application here https://www.shopchicaboo.com/Photographers-Discount-_ep_42-1.html
2. Where do you ship from? Vista, CA
3. How long before I get my order? We do our BEST to ship orders out in 1-2 business days. Depending on the items weight it will transit time is generally 2-6 days USA.
4. Are your items ready to ship or pre-order? All items on the site are ready to ship, unless stated that it is a pre-order.
5. What is your return policy? All sales are FINAL on this site.
7. International Orders: Please note that VAT & duty fees are not included in the cost. Please make note. We can ship worldwide! If you get an error that we do not ship to your country shoot an email to customer service with screenshot of your cart & we will set up a custom listing. email@example.com.
8. Do you offer Pickup Orders? Yes we do! Please note that for pickup orders there is a $3 fee deducted from the shipping refund to cover the handling & envelope & labels.
9. My shipping costs seem high!? Please note that it is impossible for us to figure out what the actual shipping costs are until the order is packed, especially for larger items & props. We will refund and shipping overages exceeding $5. Please note that handling fees during sales might be higher due to the additional staff, since we must add to the schedule more people to meet shipping deadlines. If you have any questions regarding shipping, please message us before placing an order.
10. I am looking for matching items or colors for my bonnet or set up, How can I tell if something matches?
The only way an item will match, is if it is sold as a set, or yarn or fabric is from the same dye lot. We are happy to help you coordinate, so shoot us a message at firstname.lastname@example.org, and we will be happy to get you some options! Please allow 24 hours for a reply.
11. Help I need to cancel my order!? We are happy to cancel your order if it has not shipped. Please note there is a $2 flat processing fee for cancelling orders. There are no cancellations on pre-orders or custom orders. Please email us if you have any questions regarding cancelling an order. email@example.com
12. Do you combine orders?
We do not combine orders during events or sales. We NOW CAN combine orders at other times when the order is placed before the other ships & you contacted customer service. Please note there is a $1 fee (deducted from shipping refund) since it is longer to process the order when you combine.
10. Help I have a problem with my order!?
We are human & sometimes there can be a mistake or issue with your order. Please send an email with your problem & include your order number, or name. We will get back to you as soon as possible & will make sure you are taken care of! Customer service is our top priority!
11. RUSH ORDERS or EXPEDITED shipping?
Currently we do not charge a "rush" fee unless we have to make an extra drive to the post office. Many times we are able to expedite an order, but please email us BEFORE placing the order, so we can make sure we can accommodate your expedited shipment.
12. Shipping to Alaska, Hawaii, APO & PO Boxes.
There is a possibility of an addtional shipping charge required if you live in Alaska, Hawaii, Puerto Rico & Guam. We do not ship larger prop items to PO boxes. If you do not have a physical address besides the PO box & have ordered a large prop, there will be additional shipping required.